Backup Policy

Data Backups

Backups is exclusively a paid service.

Backups are an important part of web site administration. When you keep backup copies of your website’s files and configurations in a safe location, you can use them to restore your web site in the event something happens that prevents it from functioning correctly.

On all shared hosting servers we take daily, weekly and monthly (resources permitting) backups of all cPanel/Plesk accounts in full (meaning it includes website files, MySQL/MSSQL databases, emails, etc...) This however does not mean our backups are 1 day, 1 week and 1 month old respectively.

Backups older than 30 days will be overwritten with a newer backup, and it is the customer's responsibility to download a backup before it is overwritten if the customer wishes to keep that copy of their data. So at some point in the month all three backups will be just 1 day old (as the backup routine runs daily). For this reason we ask our clients not to rely on our backups for instances where they may need to restore their account to a previous state due to a website editing mistake or a Word press upgrade error or may be any of the other reason. Backups are not included as part of any service. It is the customer's sole responsibility to make backups and save them elsewhere off server. Availability of server backups is not guaranteed and we are not responsible for loss of customer data. Customers are advised to make backups of the information they store on our servers on a regular basis. Our control Panel provides tools that allow customers' to make data backups, download data, download backups, etc. 

E-mail backups

Your e-mail messages are located in the "mail" directory of your home directory, and are therefore backed up automatically.

However, we can only back up messages that are actually on our servers. This includes all new (unread) mail and all mail you can see in Webmail. It will not include old (previously read) incoming messages if you read mail using a program like Outlook on your own computer and you've configured that e-mail program to delete messages from the server when you read them.

So if you use your own mail program instead of webmail, and that program deletes messages from the server after they've been read, your computer will have the only copy of the old messages. You'd need to back up your own computer to make a backup of that old incoming mail and your sent mail.

If you want our backup system to store copies of your old incoming messages, too, you should make sure your mail program leaves messages on our servers after you read them. With an IMAP connection, this will happen automatically; with a POP connection, you may need to change a setting in your mail program.

Finally, keep in mind that we can only back up e-mail that's stored in a mailbox on our servers. Any messages that you simply forward to another site will never reach our backup system in the first place. (Whoever handles the final delivery should be backing them up there, of course.)

Backups as an Add-on service:

1) Backups for shared Hosting

1.1) Backup of an Active Account

Since Backup is an Addon Service, you need to sign up this while ordering the hosting service. So when you will ask for backups, please make sure that you have signed up the service at the time of ordering the hosting account. If you have not availed the backup service you can place the order later on also by placing ticket to support dept at https://www.webhostingworld.net/billing/submitticket.php?step=2&deptid=2 Or can contact via live chat. Please refer the below mentioned table for the cost & size of the account for backups.

If at anytime you have placed a restore request and have not subscribed for backup Policy, our team will check and if there are courtesy backups available then you have 2 options :
Option 1. To subscribe to the backup policy after which our team will help with the restore request maintain further backups of your account.
Option 2. If however you do not wish to subscribe to backups for any reason then the restore will cost you a one time fee of $15.

1.2) Backup of a Suspended Account

In order to generate a backup of an account, status of the account should be “ACTIVE”.

However if you wish to take a backup of suspended account and do not want to renew it further then you need to pay $15/Account as a onetime activation fee in order to reactivate the account. Once you pay the above said amount your account will get activated. Backups can be downloaded from clients end within 48 hours once paid after which the account will be deactivated and removed from our servers.

If you want us to create a backup of the same account you need to pay the fees applicable for backup generation & as per the size of the backup you wish to create of an active account given in the chart.
1.3) Backup of a Cancelled Account

If you wish to take a backup of your cancelled account, you need to contact to our Support team via live chat or you can place ticket and ask for backups, if backups are available or not. If Backups are available up to 10 GB you can ask for backups with following conditions:

1.3.1) since the account is already cancelled it will cost you a fee of $25 as a onetime reactivation fee. Once you pay the above said amount your account will get activated. Backups can be downloaded from clients end within 48 hours once paid after which the account will be deactivated and removed from our servers.

If you wish us to generate the available backup for you, you need to pay the fees applicable for backup generation & as per the size of the backup you wish to generate of an active account given above in the chart.

1.3.2) This does not include account renewal. If you however wish to renew the account further separate fee for account renewal would be applicable. 

2) Backups for Reseller Hosting

As a reseller hosting provider you need to take care of backups of your client’s website, however we will help you to take care of that by providing an extra storage space as per your needs. You can upgrade your backup plan at any time. Simply choose from the following packages:
2.1) Backup of a Suspended/Cancelled Account

In order to generate a backup of an account, status of the account should be “ACTIVE”.

However you can ask for the backups by placing a ticket to our sales department.

Backup of suspended /cancelled reseller account totally depends on size & availability of the backup as well as number of accounts under the reseller. If you need to take a backup, please submit a ticket to sales here and depending on the size or number of the accounts you will receive a quote for the same.